Find answers to the most commonly asked questions about our manufacturing services, capabilities, and processes. If you don't see your question here, feel free to contact us directly.
Engineering
Technical questions about our engineering capabilities.
Do you provide design assistance?
Yes, we have an experienced engineering team that can provide Design for Manufacturing (DFM) feedback to optimize your parts for production. We can also assist with design modifications to reduce costs and improve quality.
General
Common questions about our company and services.
What services does Xiamen Creator Technology offer?
We offer a comprehensive range of manufacturing services including Rapid Prototyping (CNC machining, 3D printing, vacuum casting), Tooling & Fixture design and manufacturing, Production services (injection molding, die casting, stamping), and Quality Control inspection.
Where is your factory located?
Our factory is located in Xiamen, Fujian Province, China. Xiamen is a major manufacturing hub with excellent port facilities, allowing us to efficiently ship products worldwide.
What is your typical lead time?
Lead times vary based on the service: Rapid prototypes typically take 3-7 days, injection molds 15-30 days, and production runs depend on quantity and complexity.
Do you offer NDA (Non-Disclosure Agreement)?
Yes, we sign NDAs with all our clients to protect your intellectual property and confidential information.
Injection Molding
Questions about our injection molding processes and capabilities.
What is your injection molding capability?
We have injection molding machines ranging from 50 tons to 2000 tons, capable of producing parts from 0.1g to 5000g.
What plastics can you injection mold?
We mold all common thermoplastics including ABS, PP, PE, PC, PA (Nylon), POM, PMMA, PBT, PPS, and engineering plastics.
Materials
Questions about the materials we work with.
What materials do you work with?
We work with a wide range of materials including various plastics (ABS, PC, PP, PA, POM, etc.), metals (aluminum, steel, brass, copper), and silicone/rubber. We can also source specialty materials upon request.
Ordering & Shipping
Details about ordering, payment, and shipping logistics.
What is your minimum order quantity (MOQ)?
MOQ varies by service: For rapid prototyping, there is no minimum - we can produce single pieces. For injection molding production, typical MOQ is 1,000-5,000 pieces.
What payment methods do you accept?
We accept wire transfer (T/T), PayPal, Western Union, and can discuss letter of credit (L/C) for larger orders.
How do you ship products?
We ship worldwide via air freight, sea freight, or express courier (DHL, FedEx, UPS).
Orders
Information about placing and managing orders.
What is your minimum order quantity?
We are flexible with order quantities. For prototyping, we can produce as few as 1-5 pieces. For production runs, our MOQ varies by process and part complexity. Contact us to discuss your specific requirements.
Prototyping
Information about our prototyping capabilities.
What is your typical lead time for prototypes?
Our typical lead time for prototypes is 3-7 business days, depending on the complexity and material requirements. For urgent projects, we offer expedited services that can deliver prototypes in as little as 2-3 days.
Quality
What quality certifications do you have?
We are ISO 9001:2015 certified. Our quality management system includes comprehensive inspection processes including First Article Inspection (FAI), in-process inspection, and final inspection with full documentation.
Quality Control
Information about our quality assurance and inspection procedures.
What inspection equipment do you have?
Our quality lab is equipped with CMM (Coordinate Measuring Machine), optical comparator, hardness tester, surface roughness tester, digital calipers and micrometers.
Rapid Prototyping
Learn about our rapid prototyping methods and materials.
What rapid prototyping methods do you offer?
We offer multiple rapid prototyping methods including CNC machining (3-axis, 4-axis, and 5-axis), 3D printing (SLA, SLS, FDM), vacuum casting (silicone molds), and sheet metal fabrication.
What materials can you work with for prototypes?
We work with a wide range of materials including ABS, PC, PP, PA (Nylon), POM, PMMA, Aluminum, Steel, Brass, Copper, and various engineering plastics.
Shipping
Details about our shipping methods and delivery options.
Do you ship internationally?
Yes, we ship to customers worldwide. We have experience with international shipping and can handle all customs documentation. We work with major carriers including DHL, FedEx, UPS, and sea freight options.
Still Have Questions?
Our team is ready to help you with any questions about our services